MASTER OF CEREMONIES |
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Peter Inge is the Joint Managing Director of The Zig Inge Group which, before the sale of the business in 2007, was one of Australia’s largest and longest running retirement village businesses. The Zig Inge Group is now a multi-faceted investment business focusing on the development and acquisition of a diverse portfolio of property assets. The former Zig Inge Group retirement village business is now owned by the Retirement Villages Group which is an unlisted wholesale fund managed by a joint venture between Macquarie Group Ltd and FKP. Peter maintains his interest in the retirement villages industry through an involvement with Industry Superannuation Property Trust (ISPT) where he provides executive consultancy services. Peter holds a Bachelor of Economics (majoring in accounting) and a Bachelor of Laws – both from Monash University Victoria. He has an Advanced Certificate in Real Estate from RMIT and is both a practising Solicitor and a Licensed Estate Agent. In 2009 he returned to study at Monash and is currently working towards his Master of Laws in Human Rights which he will complete (hopefully) at the end of 2010. He was President of the Retirement Villages Association of Victoria for 2 years from 1995-1997 and was the President of the National Retirement Villages Association of Australia (RVA) for 2 years from 2001-2003. |
KEYNOTE SPEAKERS |
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John McGrath is considered one of the most influential figures in the Australian property industry. As Chief Executive of McGrath Estate Agents, he took the company from a start-up in 1988 to one of Australia's most successful residential real estate groups, selling $3.25 billion in residential property in Sydney in FY09. A total solution company, McGrath Estate Agents currently has 33 offices located throughout Sydney, the Central and North Coasts, Southern Highlands, the Blue Mountains, Wollongong, Gungahlin (ACT) and Palm Beach, Queensland, as part of its growing franchise network. In October 2008, he was honoured by the Real Estate Institute of NSW with the Woodrow Weight OBE Award, a lifetime achievement award for his outstanding contribution to the real estate industry. In September 2002, John won the Ernst & Young Entrepreneur of the Year Award for the Services category in the country’s eastern region. In April 2003, he was awarded a Centenary Medal for service to business. John was again recognised as an industry leader with his appointment as Chairman to Australia’s most popular real estate Internet Site, realestate.com.au., (2003- 2007). In his four years as Chairman, John presided over its transformation from a single residential website in Australia to one that operates 15 residential and commercial real estate websites in eight countries. He remains as a Director. John himself has become a spokesperson for the industry both in Australia and internationally. John has five books that have reached bestseller status including “You Don’t Have To Be Born Brilliant” and “You Inc.”. In “The Ultimate Guide to Real Estate”, John shares with the reader his invaluable knowledge on the Australian property market. |
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Malcolm McLeod started his working life, perhaps unusually, as a member of the Queensland Police Force. He then moved into the Special Care Unit of Long Bay Gaol where he worked for six years as a counsellor. Malcolm then spent the next eight years managing activities’ departments and delivering training and team building programs to corporate groups at some of Australia’s finest resorts. As a counsellor at Long Bay Gaol, he sharpened his communication skills by facilitating group therapy sessions for maximum-security inmates. This sparked his interest in the science of handwriting analysis and group facilitation. Now, after twenty years of studying graphology, Malcolm has produced a live seminar that humorously but potently unveils the character traits that are revealed in your handwriting. The seminar also shows you how to interpret other people’s writing and find out what they are really like! The way you write says who you are - where you place your full stops, the way you cross your “t’s”and dot your “i’s”, how loopy your signature is or which way it slopes… all of this reveals secrets about your personality. According to Malcolm, it’s a handy tool in sales presentations, working with clients, making new friends, getting on with your team members… and even for picking up the opposite sex! Malcolm has spent the last fourteen years developing and presenting fun, informative, indoor and outdoor team building programs with a guiding philosophy that any program without immediate positive work and home applications is just an indulgence. |
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Belinda Yabsley has built an inspiring reputation for innovation in the art of customer relationship management. Starting in the automotive industry as a receptionist in country NSW, Belinda went on to become the youngest Branch Manager of a Mercedes-Benz owned dealership in Australia, and the first female to be recruited for this position. Belinda then went on to launch the worlds first "Mercedes-Benz Airport Express" in Sydney, a unique concept resulting in previously unheard of levels of customer satisfaction. Belinda’s story is truly inspirational and loaded with insightful approaches for achieving extraordinary. With such a loyal following and reputation, she has emerged as a sought-after motivational speaker on service, attracting the top end of town, fostering innovation and customer service excellence. |
SPEAKER BIOGRAPHIES |
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Christopher Baynes is CEO of Villages Publishing, which includes the stable of No.1 village web directory, Villages.com.au, Villages.com.au Magazine, THE SOURCE Magazine and The Weekly Manager Newsletter. Chris is also Chairman of DCMgreen, Australia’s largest solar panel installation company. He has established several successful marketing and advertising agencies. Chris has also worked nationally and internationally within the Volunteer Sector, particularly with the peak body International Association for Volunteer Effort (IAVE) and The Points of Life Foundation (USA). |
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Chloe Bedlow is the National Operations Manager for Independent Management Group. Chloe has over 30 years of health care experience, spanning operating theatre management, education, sales, recruitment and village management. Chloe is responsible for the implementation of Operations in existing villages on behalf of new owners, commissioning of new retirement villages and on-going Village Operations including the embedding of IMG’s Sales and Management Database and Policies. Chloe has a particular interest in the ARVA Scheme to ensure best practice from initial design through development to operational management and is a member of the National Accreditation Committee. Chloe has been appointed by the RVA to provide the Accreditation Surveyors and Accreditation Made Easy Courses. |
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Ray has been with the company almost since its inception. Ray holds a Diploma of Building (RMIT), Post Graduate - Business Administration, Certificate of Architectural Drafting, GradDip – Gerontology and is a Registered Building Practitioner. Ray’s focus, over the past 25 years, has been particularly in working with a variety of client sector groups in the options analysis and implementation of their specific needs, property strategies and capital development programmes. Ray has been personally responsible for facilitating numerous successful assignment outcomes assisting client groups from feasibility and analysis of concept/strategy stages through to completion and handover of operating facilities and completed property solutions. He has also focused on project management, the strategic definition of projects and property outcomes, guiding clients to a deeper understanding of organisational needs vs. wants, relative to financial frameworks and ultimate fit-for-purpose strategies and outcomes. Ray also has assisted a number of client groups with strategic leadership and independent advisory services to the project control group (PCG) and steering committees. |
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Loretta Byers, is known as one of the industry’s pioneers having over 30 years experience in the nursing, gerontology and the retirement housing and service industry, and more specifically over 23 years in the retirement village industry. Loretta was awarded a Life Membership of the Retirement Village Association for her services to the industry particularly related to her some 6 years in Presidential roles of both state and National Retirement Village Association and assistance to government bodies with policy development for the industry. |
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Marco has a degree in Commerce and has had extensive experience in the marketing arena as a founder and partner in one of Brisbane’s premier advertising agencies , where he worked for some 20 years. In 2003 he co founded Oak Tree Group – developers and operators of Lifestyle Villages for over 55’s - where he heads up the marketing/sales and operations department. The strength and success of any project is in its ‘branding and marketability’, says Marco. “You must be focused on what you want your brand to deliver, and then deliver it through every aspect of your business.” The group has operating villages throughout Queensland and Victoria, and is on target to build further villages throughout New South Wales and Tasmania over the next 2 years. |
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Before joining the RVA in June 2009, Andrew Giles spent more than 15 years in consultancy projects across Australia and internationally. For the previous five years Andrew headed up the Communities and Research area of MacroPlan Australia, one of the largest planning and economics consultancies in Australia. The last two years of which he was the Victorian State Director. Prior to joining MacroPlan Andrew operated his own community infrastructure planning consultancy for more than six years and has also worked in local government. His experience extends across a range of property and community planning projects for the private sector and government, with a particular focus on current and emerging trends and opportunities in the retirement sector, co-founding one of Australia’s leading retirement property research and consulting groups. Andrew has extensive experience with strategic planning, trend forecasting and analysis (demographic and social), land and property economics, market research, property research, sustainable community planning, marketing and government advocacy. Andrew has been involved in a number of major projects for local and state Government, not for profit organisations (eg. Anglican Diocese of Melbourne and Brisbane) and major private sector firms such as ING Real Estate, Stockland, Becton, Mirvac, PEET Ltd and Roadcon Group. |
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Rachel Green, is an award-winning communication specialist, Emotional Intelligence coach, and one of Australia's most entertaining expert speakers. She has recently received the highest possible accreditation as a Professional Speaker - the CSP. She's the author of the 2 CD set "How to deal with difficult people without getting upset", now in its third edition; the very popular 2 CD set, "Happy not hassled", and over a dozen other CDs. She is also the author of several books including, "How to be a brilliant master of ceremonies" which has sold in over 40 countries around the world. |
 Brian Haratsis |
A former student of the London School of Economics and the University of Melbourne, Brian Haratsis has more than 20 years’ experience as an economist, futurist, and strategic planner. He is a keen spectator of the country’s changes as it becomes integrated globally, economically and socially due to labour market needs, an ageing population and export demands. As the voice behind the Australia 2050 project, Brian can see the challenges facing Nation and City Building efforts in Australia over the next 40-plus years and has initiated a new collaborative model for development and innovation. Brian is founder and CEO of MacroPlan Australia – a multi-disciplinary consultancy of economists, strategic and statutory planners, financial analysts, community infrastructure specialists and property research analysts. |
 Jim Hazel |
Jim Hazel is a professional company director, whose current boards include Bendigo & Adelaide Bank Limited, Rural Bank Limited and Impedimed Limited. He has had a long time involvement in the retirement village industry, and is a former Managing Director of Primelife and was also Chairman of Becton Living. He is presently non executive Chairman of the Gannon Retirement Development Fund, a board member of War Veterans’ Homes Myrtle Bank Inc. and COTA SA Inc. |
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Andrew has over 40 years experience in advertising and marketing and has worked in Australia and the USA as writer, Creative Director and board member for multi-national advertising agency Clemenger BBDO before he started kwp! Andrew is one of the founding partners of kwp! Advertising. kwp! opened their doors on April 2nd, 1991 - some said a day late! Now kwp! has what is considered one of the most successful, next generation advertising agencies in Australia with clients across the country. While independently owned kwp! is now an affiliate of TBWA Worldwide. Philosophically, the kwp! way is to put the people who have the ideas in direct contact with the people who want the ideas. kwp! has clients like Coopers Brewery, Santos, Yalumba Wines, The South Australian Tourism Commission, SA Lotteries Commission, The Advertiser, RAA, Savings and Loans, LMG / Bottlemart, Vili’s, Primelife and Sip n Save to name a few. Personally he has won many national and international awards for creativity and marketing excellence and is in demand as a speaker in advertising and business circles. Andrew has served on many arts, sports and charitable boards including chairing the 1996 Adelaide Festival of Arts, Windmill Performing Arts For Children, Thoroughbred Racing South Australia, The Carbine Club, The Heart Foundation and The Hutt Street Centre. Apart from being a very proud husband, father and grandfather he lists one of his greatest achievements as walking the Kokoda Track in 2005. |
 Arthur Koumoukelis |
Gadens Lawyers’ aged care and retirement villages group is recognised as the experts within the industry by operators and providers. Arthur Koumoukelis heads Gadens Lawyers Sydney and national aged care and retirement village group. Arthur and his team, advises providers and operators on all regulatory, commercial and development issues relating to aged care and retirement village facilities. In addition, Arthur has acted for operators and providers on some of the most important cases affecting the industry including the leading High Court authority of Overton Investments Pty Ltd ats Murphy & Ors relating to the trade practices implications of operating retirement villages and the impost of payroll tax in the Minkara Residents Committee v Australian Retirement Homes Pty Limited case. |
 Justin Laboo |
Justin Laboo joined FKP Property Group in August 2005, as head of Corporate Finance, leading the Group’s treasury, mergers and acquisitions activities and was appointed as FKP’s Executive General Manager Retirements in November 2006. Justin has more than 12 years’ experience in finance and strategy areas, across the banking, construction and energy industries and holds a Bachelor of Science Mathematics and a Bachelor of Laws, both from the Queensland University of Technology. He completed his MBA with the Australian Graduate School of Management in 2009. As Executive General Manager Retirements, Justin leads all aspects of FKP’s retirement division. Aveo Live Well, FKP Property Group’s retirement division, is Australia’s leading provider of retirement lifestyles. With more than 15 years’ experience in the successful ownership and management of retirement villages, Aveo’s retirement portfolio comprises over 80 lifestyle communities offering a variety of retirement living options across Australia. Included in this portfolio are 35 Aveo operated villages owned by Retirement Villages Group (RVG). RVG is an unlisted investment fund that was established in October 2007 following a successful equity raising from Australian and international wholesale investors. RVG is managed by a specialist management company jointly owned by FKP Property Group and Macquarie Capital. |
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Kerry Lehman is co-founder of Brand Partners, marketing practitioners, who work as partners with a number of brands nationally. Kerry has held executive roles and has brand and marketing-specific experience across a broad range of industries, spanning retirement living, banking and finance, health, retail, education, professional services and manufacturing. She has been developing and implementing marketing strategies for a diverse client list for over 20 years. Kerry also holds a number of board roles - including the South Australian Tourism Commission, IMS (COTA insurance) and the Gannon Lifestyle Group’s investment fund. Kerry and the Brand Partners team have extensive experience in the marketing and sales of retirement villages across Australia and New Zealand - having worked with over 80 retirement living projects, including a stint handling the National Accreditation Program. Brand Partners’ experience led to the development of “Bloomers – the Art of Selling Retirement Living” – a specialised retirement living sales training program and Bloomers CRM – a client relationship management tool. |
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Sue joined Becton during the construction of Becton’s first retirement village Brighton Classic Residences. Sue set up all the office systems including PABX, security systems, resident files and was involved in the selection of the accounting packages as well as the original Policies & Procedure documents and establishing resident activities. In 2006 upon Becton’s purchase of Menzies Malvern she became the Village Manager and in this position eased the transition from the outgoing Village Owner to the new owners, negotiated through solicitors to settle uncompleted defects claims with the original developers and resolved many outstanding issues that residents had had with the previous management, while creating a happy environment for the residents. In 2008 her title changed to Implementation Manager and she moved to Waverley Country Club during the final stages of the construction of stage 1 villas where she again set up the Clubhouse and put all the Office Systems and Resident Services in place while liaising with Construction during the new resident move-ins. Sue is now back at Classic Residences Brighton as Village Manager where her leadership style primarily involves collaboration to solve any resident or staffing issues. Sue was the National winner of the 2009 Manager of the Year Award. |
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Robin Lyons is head of Minter Ellison's Brisbane Property Group and is recognised as one of Australia's leading retirement village lawyers. For more than 20 years he has advised developers and operators of retirement villages Australia-wide on all aspects of acquiring, structuring and operating successful villages. |
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Rachael is a Director of Focus RV, a consulting firm that provides specialist operational and accounting services to retirement villages. Rachael is also known for her partnership in Focus PG, a boutique chartered accounting firm with a team of senior staff specially trained to support the unique needs of this industry, and engaged as auditors for many retirement village operators throughout Queensland. With over a decade of experience in this industry, Rachael has worked with the for-profit and not-for profit sectors, for both smaller independently owned organisations to operators with large portfolios, and across all stages of village development and management. Rachael regularly conducts workshops and presents at seminars for major stakeholders and industry bodies, and maintains strategic relationships with professionals who specialise in the delivery of related services to the industry. She focus’s strongly on the need for operators to invest in ongoing training, systems and procedures, and to this end, the development of industry resources and the provision of these to her clients, has been a key component of her service delivery. |
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A licensed Real Estate Agent and Strata Manager, Karen Mattingley has over 22 years experience in the residential property industry having earned her stripes in project marketing with AVJennings before heading up Sales for Sakkara Living and then Head of Sales & Marketing for Aevum Living, with 21 villages spanning metro and regional NSW & WA. Karen’s experience embraces greenfield development, medium rise, staged developments and significant refurbishment programs. Karen has also managed a widely disbursed sales team, goal setting and budgeting across diverse markets, pricing and product development and reporting to public company Boards. In 2009, Karen established Australian Retirement Partners, specialising in the provision of Sales and Village Management Solutions to owners and operators of Retirement Living Communities. |
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Derek McMillan is the Group Executive of Australian Unity Retirement Living and he is passionate about the future of the retirement living industry and its absolute importance in meeting the evolving needs of Australians as they age. The Australian Unity approach is to deliver a fully integrated model of service that provides the opportunity for a ‘continuum of care’ from independent living and in-home services (community care) through to living in premium quality residential aged care. “The single greatest impact we can have on older Australians as an industry is to concentrate on enhancing the wellbeing of our residents. Our involvement with the Australian Unity Wellbeing Index has informed us of the extensive body of research and knowledge on quality of life that exists and as an established operator we apply these principles to the way we operate our aged care and retirement villages.” |
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Peter McMullen is the National Director of Jones Lang LaSalle’s Health and Aged Care Practice. Providing transaction and advisory services to the healthcare, aged care and retirement living sectors. He has a particular focus on the provision of consultancy advice and research to clients in these specialist sectors, including valuations, transaction support services, risk analysis, feasibilities, and market studies. With over 30 years experience in real estate, and specializing in healthcare, aged care and retirement living during the past 16 years, Peter has accrued an impressive portfolio of case studies. Prior to joining Jones Lang LaSalle in July 2006, Peter held senior positions with Ernst & Young and Arthur Andersen. He is a Fellow of the Australia Property Institute. |
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Sam joined Knight Frank Valuations as a Director in 2001, after holding senior valuation roles at prominent Melbourne property consultancies, with initial valuation qualification obtained in 1986. His experience includes a range of healthcare property ranging from retirement villages, private hospitals and residential aged care facilities, day surgeries, medical centres and consulting suites. Sam has completed a range of valuation and consultancy tasks for mortgagees, asset reporting, rental opinions Sam has been instrumental in providing detailed property advice in a range of health care property, with detailed benchmarking of properties based on key performance indicators. Sam has also spoken to industry/client groups on the health care property sector including the Retirement village Association and |
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Brett Nosworthy joined the St Ives Group during 2008. Between July 2009 and July 2010 Brett was responsible for 56 settlements valued at $37.1m. During this same period he has sold an additional 23 units with a gross value of $15.2m which are yet to settle and has also settled 22 subject sale properties worth $13.8m. Total settled or sold property during this 12 month period was 101 properties valued at $66.1m. Brett’s success is based on his personal attention to customer needs and is often praised for his sincerity. |
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Peter graduated as a Land Surveyor in 1972 gaining his qualification from RMIT in that year. For the next 3 years he worked in private practice as an articled pupil and gained his Licence to practice in 1975. Subsequent to gaining his licence Peter studied further at RMIT in the related discipline of Town & Regional Planning. In 1978 Peter commenced his own private practice offering Surveying, Town Planning, Civil & Structural Engineering services in the Melbourne South East suburbs until 1993. It was in that year that Peter resigned from his private Practice known as Nilsson Noel & Holmes to take up duties as executive Director and General Manager of the Chas Jacobsen Group of Companies, Developers and Commercial Builders. The Group is the owners of The Village Glen at Rosebud in Victoria, a retirement Village on a 120 acre site containing 598 independent living villas, a 60 bed hostel and a 156 bed nursing home. Peter has been a member of the Victorian Regional Committee since 1995 and was the Regional President in 2002-2003. He was RVA Ltd Board member 2001 - 2003 and was Vice President Education in 2003. In this role Peter was the board member responsible for the RVA annual conference held at the Canberra Hyatt in November 2003. Peter hobbies include blue water sailing having represented Australia in the Kenwood Cup Hawaii in 1986 & 1988 and the Admirals Cup in 1991 held at Cowes at the Isle of Wight UK. He likes a game of tennis and is a passionate supporter of The Mighty St Kilda Saints in the AFL. |
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Simon was appointed as Chief Executive Officer (CEO) of ING Real Estate Community Living Group (ILF) on 2 November 2009. He is also Director of a number of companies and is President of the Retirement Villages Association. |
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Christopher is Strategy Director of SAE Creative, an innovative branding, marketing and digital agency, and head of the retirement living and aged care division. He works with leading state based and national not-for-profit and for-profit operators. His pioneering work in defining the attitudinal characteristics of markets has resulted in impressive sales results across various retirement living projects, including lifestyle villages, premium inner-city high-rise developments and continuing care retirement communities. |
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Chris Straw has a strong ability to collaborate and work closely with clients to produce masterplans, strategy plans, design concepts and planning solutions which suit current and future needs. He has extensive experience in a wide range of projects including Aged Care, Educational, Retirement Living, Retail, Churches and Commercial projects. For the past 15 years Chris Straw has worked predominantly in the strategic development of accommodation for elder people, including Retirement Accommodation, Nursing Home and Hostels, Psychogeriatric and PsychiatricFacilities. Chris considers that design decisions should be made not only for today but also for the medium to long term. His focus on design comes from an understanding of the client’s industry and believes, “The broader your perspective the more accurately you can gauge future trends and opportunities as well as understand niche markets”. He has been responsible for a number of benchmark projects throughout Australia and more recently in New Zealand. He has developed many linkages between public and private sector groups and is leading the debate in the development of new aged care and retirement living products in the market place. |
 Kimberley Talbot |
Kimberley’s work history includes 30 years in the registered clubs industry, 10 years in aged care and disability. She was the first woman to be appointed CEO to a large registered club and first club manager to operate an aged care continuum of care model and integrate that model with a registered club. This model is being reviewed by KPMG and forms part of a major submission by Clubs Australia, RSL & Services Association and Richmond Club for the Productivities Commissions Review into caring for older Australians. The ethos behind her success is really believing and implementing the principals of Triple Bottom Line theory. In 2005 she was awarded the Rotary International Paul Harris Fellows honor in appreciation of tangible and significant assistance given for the furtherance of better understanding and friendly relations among people of the world. |
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Marcus has been actively involved in the healthcare real estate advisory area since 1985. His experience includes several years in the valuation of property, particularly in the area of compulsory acquisition, residential land capable of subdivision and healthcare related properties. More specific to the healthcare industry, Marcus has been actively involved in valuation, feasibility studies implementation and management of various healthcare related properties. This involvement has extended into the implementation of co-locations throughout Australia and divestment of key private hospitals. This involvement is essentially in the areas of private hospitals, retirement villages and aged care facilities.
With his unique industry experience and 20 years experience with Ernst & Young, Marcus brings the dual perspectives of deep industry knowledge and sound awareness of broader financial implications to his clients. Marcus is an active member of the Australian Property Institute, making regular contributions as a speaker and writer. He is also a guest lecturer on health and aged care real estate at Melbourne and RMIT universities. |
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Lachlan Wolfers is the leader of KPMG's indirect tax practice in Sydney and the national leader of KPMG Tax Lawyers Tax Controversy practice. He holds a Master of Taxation Law with First Class Honours from the University of Sydney and has been extensively involved in assisting the retirement villages industry in advising on tax issues over a number of years. He is a National Councillor of the Taxation Institute of Australia and Chairman of its Education Committee. He is a noted speaker and commentator on tax issues, and is a regular contributor to articles for the Australian Financial Review as well as a contributing author to the leading text on capital gains tax as well as the Australian Tax Handbook. |
In the competitive arena of real estate training, Lee Woodward, CEO of Real Estate Academy (REA), stands out from the rest as “the trainer who actually makes a difference”. It stands to reason that this man, whose energy, passion and enthusiasm are nothing short of infectious. Providing an unsurpassed level of training and coaching across all brands and cultures, Lee offers direction and inspiration to those dedicated to getting ahead and staying ahead within an industry renowned for its competitive nature. Lee’s seminars range from half-day up to the amazing two-day intensive experience, The Complete Salesperson Course, which is the pinnacle of all Lee’s work, designed to accelerate a salesperson’s career. Training is not the only arena in which Lee has excelled. He is the founder, host and presenter of Real Estate Hottopics, Australia's leading audio coaching program, he has designed what has become one of the world’s best and most comprehensive real estate software systems, Complete Data, and he introduced a revolutionary new way of working called Effective Business Units which has since taken the industry by storm. He is the author of the book ‘What to Say, What to Send’ brilliant communications for the real estate industry. |
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